Refund and Returns Policy

NebulaJourneyF Refund and Return Policy

At NebulaJourneyF, we strive to provide eyewear that meets your expectations in quality, style, and comfort. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward and customer-friendly return process.

1. General Return Guidelines

We accept returns of eyewear purchased from NebulaJourneyF within 7 days of the delivery date, provided that the following conditions are met:

• The item must be in its original, unused condition, with no signs of wear, damage, or alteration.
• The item must be returned in its original packaging, including all accessories, manuals, and cleaning cloths.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.

2. Glasses

a. Non-Defective Glasses

• Return Period: 7 days from the delivery date.
• Refund Options: Full refund, exchange, or store credit.
• Policy Details: Due to the custom nature of lenses, we offer a full refund or store credit for prescription glasses returned within 7 days. Frames and lenses must be in their original, unused condition. If the glasses have been used or show signs of wear, a restocking fee of 20% may apply.
• Remakes: If the lenses were made incorrectly due to an error on our part, we will remake the lenses at no additional cost.

b. Defective Glasses

• Return Period: 7 days from the delivery date.
• Refund Options: Full refund, exchange, or store credit.
• Policy Details: If your glasses arrive damaged or defective, we will cover the cost of return shipping and provide a full refund, exchange, or store credit. Please report any defects to our customer service team within 7 days.

3. Non-Prescription Glasses

a. Sunglasses and Blue Light Glasses

• Return Period: 7 days from the delivery date.
• Refund Options: Full refund, exchange, or store credit.
• Policy Details: Non-prescription eyewear, including sunglasses and blue light blocking glasses, can be returned within 7 days for a full refund or exchange. The item must be in its original condition and packaging.

4. Contact Lenses

a. Unopened Boxes

• Return Period: 7 days from the delivery date.
• Refund Options: Full refund or exchange.
• Policy Details: Unopened, unexpired boxes of contact lenses can be returned within 7 days for a full refund or exchange. The packaging must be intact, and the lenses must be in their original, sealed condition.

b. Opened Boxes

• Return Period: Returns not accepted.
• Policy Details: For health and safety reasons, we do not accept returns on opened boxes of contact lenses unless the product is defective.

5. Accessories

• Return Period: 7 days from the delivery date.
• Refund Options: Full refund or exchange.
• Policy Details: Accessories such as cases, cleaning cloths, and lens cleaners can be returned within 7 days, provided they are in their original, unused condition.

6. Sale and Clearance Items

• Return Period: 7 days from the delivery date.
• Refund Options: Store credit or exchange.
• Policy Details: Items purchased on sale or clearance are eligible for return within 7 days for store credit or exchange only. No refunds will be issued for sale items.

7. Return Process

a. Request a Return

• To initiate a return, please contact our customer service team at [email] or [phone number] with your order number and the reason for your return. Our team will provide you with a return authorization number (RA#) and detailed instructions on how to proceed with the return.

b. Return Shipping

• Domestic Returns: We offer free return shipping for domestic orders. A prepaid return label will be provided upon request.
• International Returns: Return shipping costs for international orders are the responsibility of the customer, unless the product is defective or we made an error in fulfilling your order.
• Packaging: Please securely package the item(s) in the original shipping box or another suitable box to prevent damage during transit. Include your RA# inside the package.

c. Inspection and Processing

• Once we receive your returned item(s), our team will inspect them to ensure they meet our return criteria. This process typically takes 5-7 business days. You will receive an email notification once your return has been processed.
• Approved Returns: If your return is approved, a refund, exchange, or store credit will be issued based on your preference. Refunds will be processed to the original payment method and may take 5-7 business days to appear in your account.
• Rejected Returns: If your return is not approved (e.g., if the item shows signs of wear or damage), we will contact you to discuss options, which may include returning the item to you at your expense.

8. Exchanges

• To exchange an item, please follow the return process outlined above and place a new order for the desired item. This ensures that the new item is reserved for you and shipped as quickly as possible. The original item will be refunded or credited once it is received and inspected.

9. Warranty and Repairs

• Warranty: We offer a 12-month warranty on all eyewear for manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or misuse.
• Repairs: If your eyewear requires repair due to a manufacturing defect, please contact us at [email] or [phone number] to arrange for a repair or replacement under warranty. If the repair is not covered under warranty, we will provide a quote for the repair cost.

10. Non-Refundable Items

• Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
• Personalized Items: Any personalized or custom-made items, including engraved glasses, are non-refundable unless there is a defect or error in the customization.

11. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

• Email: funwon845@gmail.com
• Address: #26 Fugang Rd, Futian District, Shenzhen, Guangdong Province, China, 518016.

We appreciate your business and look forward to serving you again. Thank you for choosing NebulaJourneyF!